Refund policy

At VABS Diamond, we are dedicated to ensuring the utmost satisfaction of our valued customers. In the rare instance that your expectations are not met, our commitment to you extends to a straightforward and hassle-free return process. We believe that your happiness should be as radiant as our diamonds, and we stand by that commitment with our customer-centric return policy. This Return Policy outlines the guidelines and procedures for returning or exchanging items purchased from our website.

Eligibility :

  1. Lab-grown diamonds can be returned or exchanged within 5-7 days of receiving the product.
  2. The item must be in its original, unused condition, accompanied by the original purchase receipt and all accompanying certificates, documentation, and packaging.
  3. Customized or engraved items are not eligible for return or exchange unless there is a manufacturing defect or an error on our part.
  4. Items purchased from our website may be returned or exchanged only through our online return process or by contacting our Customer Support.

Return Process :

  1. To initiate a return or exchange, please contact our Customer Support                at info@vabsdiamond.com.
  2. Our customer support team will guide you through the process and provide you with a Return Authorization Number (RAN), which must be included on the outside of the package.

Return Shipping :

  1. Customers are responsible for the cost of return shipping, including insurance, to ensure the safe arrival of the item.
  2. We recommend using a secure and trackable shipping method to return the item.
  3. Returns must be sent to the address provided by our Customer Support along with the issued RAN.

Inspection & Process :

  1. Upon receiving the returned item, our quality control team will inspect it to ensure it meets our return criteria.
  2. Once the inspection is complete, we will process your exchange within 7-10 business days.

Refund :

  1. If the returned item meets our criteria, a refund will be issued for the original    purchase amount minus any shipping fees.

Exchange :

  1. Customers may choose to exchange the returned item for another item of equal or greater value. Any price difference will be charged or refunded accordingly.

Non-Returnable Items :

  1. Items that do not meet the eligibility criteria stated in Section 1 will not be accepted for return or exchange.
  2. Any item that has been altered, damaged, or shows signs of wear will not be accepted.

Manufacturer Defects and Errors :

  1. If you receive an item with a manufacturing defect or there is an error on our part, please contact our Customer Support immediately for assistance.

Contact Information:

  1. For any questions or assistance regarding our Return Policy, please contact our Customer Support at info@vabsdiamond.com

Note :

  1. VABS Diamond reserves the right to update or modify this Return Policy at any time.
  2. It is advisable to review this policy periodically for any changes. This policy does not affect your statutory rights.